{"id":108841,"date":"2025-11-13T12:35:27","date_gmt":"2025-11-13T11:35:27","guid":{"rendered":"https:\/\/www.intrixcrm.com\/rs\/?p=108841"},"modified":"2025-11-13T12:48:22","modified_gmt":"2025-11-13T11:48:22","slug":"digitalizacija-servisnih-usluga","status":"publish","type":"post","link":"https:\/\/www.intrixcrm.com\/rs\/digitalizacija-servisnih-usluga","title":{"rendered":"Digitalizacija servisnih usluga"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"108841\" class=\"elementor elementor-108841\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4e4ceead elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4e4ceead\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-257be393\" data-id=\"257be393\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20c5bf35 elementor-widget elementor-widget-text-editor\" data-id=\"20c5bf35\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Digitalizacija je trend koji nas prati na svakom koraku. Od digitalizacije proizvodnih, skladi\u0161nih, poslovnih i prodajnih procesa do svih ostalih poslova u preduze\u0107u.<\/p><p>Digitalizacijom sistematizujemo podatke kako bi bili sledivi, dostupni i omogu\u0107ili analizu, koja je osnova za podr\u0161ku prilikom dono\u0161enja odluka. Krajnji rezultat digitalizacije je u\u0161teda vremena i novca, a zna\u010dajno uti\u010de i na zadovoljstvo korisnika.<\/p><p>Ovaj put \u0107emo se fokusirati na digitalizaciju <strong>servisnih<\/strong> <strong>usluga<\/strong>. Istra\u017ei\u0107emo tr\u017ei\u0161na iskustva i najbolje prakse za efikasan servisni proces. U Interi nudimo servisni modul u sklopu Intrix CRM sistema koji je u potpunosti prilago\u0111en specifi\u010dnostima uslu\u017ene delatnosti pojedinog preduze\u0107a.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-57ea8e5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"57ea8e5\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6139040\" data-id=\"6139040\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3368d20 elementor-widget elementor-widget-shortcode\" data-id=\"3368d20\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"blog-toc\">\n  <span class=\"blog-toc__heading\">Pregled sadr\u017eaja<\/span>\n  <ul>\n                              <li class=\"toc-h2\">\n          <a href=\"#zaprimanje-servisnih-zahteva-i-tzv-ticketing\">\n                                    Zaprimanje servisnih zahteva i tzv. ticketing\n          <\/a>\n        <\/li>\n                      <li class=\"toc-h3\">\n          <a href=\"#servisni-zahtev-putem-web-stranice\">\n                        Servisni zahtev putem web stranice\n          <\/a>\n        <\/li>\n                      <li class=\"toc-h3\">\n          <a href=\"#servisni-zahtev-putem-e-maila\">\n                        Servisni zahtev putem e-maila\n          <\/a>\n        <\/li>\n                      <li class=\"toc-h3\">\n          <a href=\"#servisni-zahtev-putem-telefonskog-poziva\">\n                        Servisni zahtev putem telefonskog poziva\n          <\/a>\n        <\/li>\n                      <li class=\"toc-h3\">\n          <a href=\"#servisni-nalog-iz-ponude\">\n                        Servisni nalog iz ponude\n          <\/a>\n        <\/li>\n                      <li class=\"toc-h2\">\n          <a href=\"#planiranje-servisa\">\n                                    Planiranje servisa\n          <\/a>\n        <\/li>\n                      <li class=\"toc-h3\">\n          <a href=\"#planiranje-uz-pomoc-geografske-karte\">\n                        Planiranje uz pomo\u0107 geografske karte\n          <\/a>\n        <\/li>\n                      <li class=\"toc-h2\">\n          <a href=\"#operativno-obavljanje-servisa\">\n                                    Operativno obavljanje servisa\n          <\/a>\n        <\/li>\n                      <li class=\"toc-h2\">\n          <a href=\"#servisni-nalog-i-potvrda-kupca\">\n                                    Servisni nalog i potvrda kupca\n          <\/a>\n        <\/li>\n                      <li class=\"toc-h2\">\n          <a href=\"#automatska-razmena-informacija-s-erp-sistemom\">\n                                    Automatska razmena informacija s ERP sistemom\n          <\/a>\n        <\/li>\n                      <li class=\"toc-h2\">\n          <a href=\"#evidencija-zgrada-masina-uredjaja\">\n                                    Evidencija zgrada, ma\u0161ina, ure\u0111aja\n          <\/a>\n        <\/li>\n                      <li class=\"toc-h2\">\n          <a href=\"#odaberite-digitalizaciju-postprodajnih-procesa\">\n                                    Odaberite digitalizaciju postprodajnih procesa\n          <\/a>\n        <\/li>\n                      <li class=\"toc-h2\">\n          <a href=\"#zanima-vas-kako-to-izgleda-u-praksi\">\n                                    Zanima vas kako to izgleda u praksi?\n          <\/a>\n        <\/li>\n                      <li class=\"toc-h3\">\n          <a href=\"#zelite-cuti-vise-ili-vas-zanima-prezentacija-resenja\">\n                        \u017delite \u010duti vi\u0161e ili vas zanima prezentacija re\u0161enja?\n          <\/a>\n        <\/li>\n            <\/ul>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-43791edb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"43791edb\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-61bf143c\" data-id=\"61bf143c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-601ffbf3 elementor-widget elementor-widget-text-editor\" data-id=\"601ffbf3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Postprodajne aktivnosti razlikuju se od preduze\u0107a do preduze\u0107a, zavisno od procesa i na\u010dina rada, bilo da se radi o monta\u017ei, pu\u0161tanju u pogon, servisnim ili radnim zadacima. Neke od ovih aktivnosti traju jedan dan, druge nekoliko dana ili nedelja sa pauzama izme\u0111u.<br \/><br \/>Usluga koja je sve popularnija je servis na daljinu, a dnevno ih je mogu\u0107e napraviti deset pa i vi\u0161e. Ako gledamo sa finansijske strane, servisi unutar garantnog roka mogu se naplatiti kroz reklamaciju ili se mogu izvr\u0161iti u sklopu ugovora o pla\u0107enom odr\u017eavanju.<\/p><p>Za sve navedeno potrebni su nam uspostavljeni procesi i sistem za ispravno pra\u0107enje zahteva. Preduze\u0107a se u praksi \u010desto &#8220;poma\u017eu&#8221; tabelama ili planerima na zidu i papiru, ali takav na\u010din pra\u0107enja te\u0161ko da mo\u017ee pratiti dana\u0161nji tempo.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b553153 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6b553153\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7653ab6d\" data-id=\"7653ab6d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-770b2d52 elementor-widget elementor-widget-heading\" data-id=\"770b2d52\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\" id=\"zaprimanje-servisnih-zahteva-i-tzv-ticketing\">Zaprimanje servisnih zahteva i tzv. ticketing<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3f18503e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f18503e\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1e0d12e6\" data-id=\"1e0d12e6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4da14cc elementor-widget elementor-widget-text-editor\" data-id=\"4da14cc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Sve po\u010dinje zahtevom za servis. To mo\u017ee proiza\u0107i ve\u0107 iz ponude pripremljene u ERP sistemu ili kupac mo\u017ee zatra\u017eiti putem razli\u010ditih kanala &#8211; telefonom, e-mailom ili putem obrasca na web stranici. Tako\u0111e, mo\u017eemo imati ugovore o odr\u017eavanju ili periodi\u010dne servise koji nas automatski podse\u0107aju na potrebne radove odr\u017eavanja.<\/p><p>Preporu\u010duje se \u0161to je vi\u0161e mogu\u0107e digitalizovati dolazne kanale i korisnike usmeravati na podno\u0161enje zahteva putem odgovaraju\u0107eg digitalnog kanala, npr. web stranice.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2224363 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2224363\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7293a916\" data-id=\"7293a916\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d56a25 elementor-widget elementor-widget-heading\" data-id=\"5d56a25\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\" id=\"servisni-zahtev-putem-web-stranice\">Servisni zahtev putem web stranice<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d05892 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7d05892\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-65b6d1dd\" data-id=\"65b6d1dd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a4a7c8a elementor-widget elementor-widget-text-editor\" data-id=\"7a4a7c8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Jedan od najefikasnijih na\u010dina podno\u0161enja zahteva ili upita je putem web stranice. Za\u0161to? Pomo\u0107u obrasca na web stranici pa\u017eljivo vodimo kupca kroz proces i potrebne korake. Kupac sam daje sve podatke koji su nam potrebni za kvalitetnu obradu zahteva &#8211; serijski broj, tip gre\u0161ke, garanciju, broj ra\u010duna, prilog, opis itd. Na taj se na\u010din zahtev automatski evidentira u i<a href=\"https:\/\/www.intrixcrm.com\/rs\/sta-je-crm\">nformacionom sistemu (CRM)<\/a>, a u zavisnosti od vrste gre\u0161ke ili lokacije kupca, dodjeljuje odgovaraju\u0107em serviseru.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-682017d elementor-widget elementor-widget-image\" data-id=\"682017d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<picture><source srcset=\"https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2025\/11\/Digitalizacija_servisne_dejavnosti_vizuali-1-1024x683.jpg.webp 1024w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2025\/11\/Digitalizacija_servisne_dejavnosti_vizuali-1-300x200.jpg.webp 300w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2025\/11\/Digitalizacija_servisne_dejavnosti_vizuali-1-768x512.jpg.webp 768w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2025\/11\/Digitalizacija_servisne_dejavnosti_vizuali-1.jpg.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" type=\"image\/webp\"><img width=\"1024\" height=\"683\" src=\"https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2025\/11\/Digitalizacija_servisne_dejavnosti_vizuali-1-1024x683.jpg\" class=\"attachment-large size-large webpexpress-processed\" alt=\"\" srcset=\"https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2025\/11\/Digitalizacija_servisne_dejavnosti_vizuali-1-1024x683.jpg 1024w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2025\/11\/Digitalizacija_servisne_dejavnosti_vizuali-1-300x200.jpg 300w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2025\/11\/Digitalizacija_servisne_dejavnosti_vizuali-1-768x512.jpg 768w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2025\/11\/Digitalizacija_servisne_dejavnosti_vizuali-1.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"Digitalizacija_servisne_dejavnosti_vizuali-1.jpg\"><\/picture>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1e076b5a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e076b5a\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-61361067\" data-id=\"61361067\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36886206 elementor-widget elementor-widget-heading\" data-id=\"36886206\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\" id=\"servisni-zahtev-putem-e-maila\">Servisni zahtev putem e-maila<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d2674fb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d2674fb\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-477f0dfc\" data-id=\"477f0dfc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-31dc3204 elementor-widget elementor-widget-text-editor\" data-id=\"31dc3204\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Najbolja praksa je kupce jasno usmeravati samo na jednu op\u0161tu adresu za podno\u0161enje zahteva. U na\u0161em slu\u010daju to je <a href=\"podrska@intrixcrm.com\">podrska@intrixcrm.com<\/a>. Sli\u010dno kao sa zahtevom sa web stranice, na ovaj na\u010din se automatizuje proces i sistem automatski evidentira zahtev u <a href=\"https:\/\/www.intrixcrm.com\/rs\/sta-je-crm\">CRM sistemu<\/a> kao novi zahtev za obradu.<\/p><p>Ukoliko kupci ipak kontaktiraju direktno pojedinog servisera, zadatak preduze\u0107a je da sve te zahteve preusmeri na op\u0161tu e-mail adresu za podno\u0161enje zahteva.<\/p><p>Sa kojim ciljem? Br\u017ea obrada zahteva. Zaposleni koji je zaprimio zahtev mo\u017ee biti odsutan &#8211; na izletu, godi\u0161njem odmoru ili drugom odsustvu &#8211; pa \u0107e vreme za re\u0161avanje zahteva biti du\u017ee.<\/p><p>Druga opcija je da svaki serviser zaprimljeni zahtev prosledi na op\u0161tu e-mail adresu za zaprimanje zahteva, odakle \u0107e automatizacija ponovno osigurati da se zahtev evidentira u CRM sistemu.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a8eec93 elementor-widget elementor-widget-heading\" data-id=\"3a8eec93\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\" id=\"servisni-zahtev-putem-telefonskog-poziva\">Servisni zahtev putem telefonskog poziva<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f054e9c elementor-widget elementor-widget-text-editor\" data-id=\"1f054e9c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Kupci \u010desto podnose zahteve telefonom. Ipak, upravo je telefon \u010desto najslabija ta\u010dka u preduze\u0107ima jer se brzo zagubi komunikacija, ometa servisera u obavljanju posla ili, u slu\u010daju lo\u0161e definisanog procesa, potro\u0161i ceo radni dan servisera koji nepotrebno reaguje na poziv.<\/p><p>Zato je klju\u010dno da svi telefonski pozivi za prijavu \u0161teta budu usmereni na osobu odgovornu za zaprimanje zahteva za reklamacije. Ako nemamo tu osobu, odre\u0111ujemo je naknadno. Naj\u010de\u0161\u0107e je to \u0161ef servisa. Na ovaj na\u010din klijenti ne\u0107e ometati servisere na terenu, a \u0161ef servisa \u0107e sam odrediti prioritet i plan servisa za svakog \u010dlana tima.<\/p><p>Deo digitalizacije kod telefonskih poziva je i kori\u0161tenje mobilne aplikacije koja automatski prikazuje informacije o pozivaocu (pod uslovom da je njegov kontakt broj ve\u0107 u sistemu) i na kraju poziva nudi mogu\u0107nost brzog unosa novog zahteva koji se vezuje za pomenutog klijenta. Druga mogu\u0107nost je povezivanje na klasi\u010dne telefone odnosno IP telefonija, gde je funkcija za dolazni poziv sli\u010dna.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1d1074d9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d1074d9\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-123b9048\" data-id=\"123b9048\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-595857ac elementor-widget elementor-widget-heading\" data-id=\"595857ac\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\" id=\"servisni-nalog-iz-ponude\">Servisni nalog iz ponude<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-58473049 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"58473049\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5883fe3\" data-id=\"5883fe3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5184c317 elementor-widget elementor-widget-text-editor\" data-id=\"5184c317\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Mo\u017eda ste u ERP sistemu koji koristite ve\u0107 kupcu prodali monta\u017eu ili pripremili ponudu za servis ma\u0161ine ili ure\u0111aja? Odgovaraju\u0107e artikle mo\u017eemo automatski preneti iz ponude u novu narud\u017ebinu monta\u017ene, servisne ili druge usluge koju treba izvr\u0161iti.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d12dc7f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d12dc7f\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-744fead2\" data-id=\"744fead2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c3d73bb elementor-widget elementor-widget-heading\" data-id=\"1c3d73bb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"planiranje-servisa\">Planiranje servisa<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-56b6ffa1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"56b6ffa1\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9215324\" data-id=\"9215324\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42393657 elementor-widget elementor-widget-text-editor\" data-id=\"42393657\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Kada imamo sve zahteve prikupljene u ure\u0111enom sistemu i na jednom mestu, sve \u0161to nam treba je digitalni planer.<\/p><p>Osnova planera su serviseri ili servisni odnosno monta\u017eni timovi, za koje mo\u017eemo zakazati servisne posete na odre\u0111eni dan, nedelju ili mesec. Uz planer imamo kompletnu sliku popunjenosti tima i mo\u017eemo ta\u010dno videti kada je pojedini serviser ili tim slobodan.<\/p><p>Digitalni planer sadr\u017ei &#8220;pool&#8221; neplaniranih servisa koji se lako mogu dodeliti pojedinom serviseru i na \u017eeljeni dan. Sa digitalnim planerom vrlo smo brzi i efikasni. Osim jednostavnog dodavanja poseta i radnih naloga, tako\u0111e mo\u017eemo brzo izmeniti raspored ako do\u0111e do promena u planu.<\/p><p><b>Klju\u010dna<\/b> <b>prednost<\/b> kori\u0161\u0107enja planera u okviru CRM sistema je <b>pregled od 360\u00b0<\/b>. Imamo pristup pregledu svih poseta i usluga kako na nivou korisnika tako i na nivou objekta ili ure\u0111aja.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-584bc7d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"584bc7d\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-12a61d10\" data-id=\"12a61d10\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50f61453 elementor-widget elementor-widget-image\" data-id=\"50f61453\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture><source srcset=\"https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2025\/11\/Digitalizacija_servisne_dejavnosti_vizuali.jpg.webp 1200w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2025\/11\/Digitalizacija_servisne_dejavnosti_vizuali-300x200.jpg.webp 300w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2025\/11\/Digitalizacija_servisne_dejavnosti_vizuali-1024x683.jpg.webp 1024w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2025\/11\/Digitalizacija_servisne_dejavnosti_vizuali-768x512.jpg.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" type=\"image\/webp\"><img width=\"1200\" height=\"800\" src=\"https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2025\/11\/Digitalizacija_servisne_dejavnosti_vizuali.jpg\" class=\"attachment-full size-full webpexpress-processed\" alt=\"\" srcset=\"https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2025\/11\/Digitalizacija_servisne_dejavnosti_vizuali.jpg 1200w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2025\/11\/Digitalizacija_servisne_dejavnosti_vizuali-300x200.jpg 300w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2025\/11\/Digitalizacija_servisne_dejavnosti_vizuali-1024x683.jpg 1024w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2025\/11\/Digitalizacija_servisne_dejavnosti_vizuali-768x512.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" title=\"Digitalizacija_servisne_dejavnosti_vizuali.jpg\"><\/picture>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26eea495 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26eea495\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b4b9782\" data-id=\"6b4b9782\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69cdbfaa elementor-widget elementor-widget-heading\" data-id=\"69cdbfaa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\" id=\"planiranje-uz-pomoc-geografske-karte\">Planiranje uz pomo\u0107 geografske karte<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5813c1d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5813c1d8\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-199ad05d\" data-id=\"199ad05d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27380c11 elementor-widget elementor-widget-text-editor\" data-id=\"27380c11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Prikaz kupaca odnosno servisnih zahteva sa &#8220;pinovima&#8221; na karti je jo\u0161 jedna funkcionalnost koja olak\u0161ava planiranje monta\u017ea i servisa.<\/p><p>&#8220;Pinovi&#8221; na karti su druga\u010dije obojeni ili sadr\u017ee slova. Time daju trenutnu informaciju da li je potreban servis, da li se radi o popravci u garantnom roku itd. Po tome mo\u017eete jednostavno planirati servisni posetu direktno sa geografske karte.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-13044179 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"13044179\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b29e70b\" data-id=\"6b29e70b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25236a1b elementor-widget elementor-widget-image\" data-id=\"25236a1b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture><source srcset=\"https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2025\/11\/servis-prikaz-na-karti-1024x683.jpg.webp 1024w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2025\/11\/servis-prikaz-na-karti-300x200.jpg.webp 300w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2025\/11\/servis-prikaz-na-karti-768x512.jpg.webp 768w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2025\/11\/servis-prikaz-na-karti.jpg.webp 1050w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" type=\"image\/webp\"><img width=\"1024\" height=\"683\" src=\"https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2025\/11\/servis-prikaz-na-karti-1024x683.jpg\" class=\"attachment-large size-large webpexpress-processed\" alt=\"\" srcset=\"https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2025\/11\/servis-prikaz-na-karti-1024x683.jpg 1024w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2025\/11\/servis-prikaz-na-karti-300x200.jpg 300w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2025\/11\/servis-prikaz-na-karti-768x512.jpg 768w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2025\/11\/servis-prikaz-na-karti.jpg 1050w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"servis-prikaz-na-karti.jpg\"><\/picture>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7683360c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7683360c\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6c3b514a\" data-id=\"6c3b514a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-206db520 elementor-widget elementor-widget-heading\" data-id=\"206db520\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"operativno-obavljanje-servisa\">Operativno obavljanje servisa<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-79d9be8e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79d9be8e\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7576c50a\" data-id=\"7576c50a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40fec39d elementor-widget elementor-widget-text-editor\" data-id=\"40fec39d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Operativno izvo\u0111enje instalacija i servisa naj\u010de\u0161\u0107e susre\u0107emo na terenu, a neke firme usluge obavljaju i na svojoj lokaciji. U drugom slu\u010daju, procesi su jednostavniji. Osim evidencije i planiranja, operativni dio je brzo zavr\u0161en i u ve\u0107ini slu\u010dajeva ve\u0107 digitalizovan.<\/p><p>Najve\u0107i potencijal u digitalizaciji vidimo u firmama koje obavljaju monta\u017eu i servis na terenu. I dalje se \u010desto koristi list papira i sveska u kojoj se vodi slu\u017ebena evidencija. Po zavr\u0161etku usluge papiri putuju do firme vi\u0161e od nedelju dana, nakon \u010dega je potrebno ru\u010dno uneti obavljeni posao u ERP sistem. Vrlo brzo se dogodi da se papiri izgube ili ne\u010ditko popune.<\/p><p>Glavni alat monta\u017eera i servisera u operativnom izvr\u0161avanju servisnog zadatka trebalo bi da bude mobilni telefon ili tablet. \u0160to se ti\u010de upotrebljivosti, telefon koji ionako uvek imamo sa sobom svakako je na prvom mestu. Serviser svaki dan na svom telefonu vidi ta\u010dan raspored planiranih obilazaka i nesmetano obavlja zakazane obilaske.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bce81d5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bce81d5\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-143a786c\" data-id=\"143a786c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-421cf79f elementor-widget elementor-widget-image\" data-id=\"421cf79f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture><source srcset=\"https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2025\/11\/Intrix-izvedba-servisa-na-terenu.jpg.webp 600w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2025\/11\/Intrix-izvedba-servisa-na-terenu-229x300.jpg.webp 229w\" sizes=\"(max-width: 600px) 100vw, 600px\" type=\"image\/webp\"><img width=\"600\" height=\"787\" src=\"https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2025\/11\/Intrix-izvedba-servisa-na-terenu.jpg\" class=\"attachment-large size-large webpexpress-processed\" alt=\"\" srcset=\"https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2025\/11\/Intrix-izvedba-servisa-na-terenu.jpg 600w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2025\/11\/Intrix-izvedba-servisa-na-terenu-229x300.jpg 229w\" sizes=\"(max-width: 600px) 100vw, 600px\" title=\"Intrix-izvedba-servisa-na-terenu.jpg\"><\/picture>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-92f4bad elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"92f4bad\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4934af69\" data-id=\"4934af69\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b1098b0 elementor-widget elementor-widget-heading\" data-id=\"5b1098b0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"servisni-nalog-i-potvrda-kupca\">Servisni nalog i potvrda kupca<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d212a9b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d212a9b\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-44b425d\" data-id=\"44b425d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69e8e025 elementor-widget elementor-widget-text-editor\" data-id=\"69e8e025\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Zaboravite na papirni radni nalog i ispunite nalog za uslugu u mobilnoj aplikaciji <a href=\"https:\/\/www.intrixcrm.com\/rs\/crm\">Intrix CRM.<\/a> Jednostavno i brzo unesite potrebne podatke direktno sa va\u0161eg telefona &#8211; vreme utro\u0161eno na putu, kilometra\u017eu, kori\u0161\u0107eni materijal i druge podatke na kraju zadatka.<\/p><p>Radni nalog \u0107e biti automatski pripremljen i ispisan u elektronskom obliku za potvrdu kupca odnosno njegove odgovorne osobe. Narud\u017ebinu je mogu\u0107e potpisati i elektronski putem telefona.<\/p><p>U istom trenutku potpisivanja ispunjeni nalog za uslugu prosle\u0111uje se elektronskim putem e-mailom \u017eeljenim osobama, npr. odgovornoj osobi naru\u010dioca i \u0161efu slu\u017ebe za obra\u010dun izvedenih radova. Po \u017eelji mo\u017eemo i automatski pripremiti putne naloge iz radnih naloga za odre\u0111eni dan.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7219db4b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7219db4b\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-42674296\" data-id=\"42674296\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75e01e83 elementor-widget elementor-widget-heading\" data-id=\"75e01e83\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"automatska-razmena-informacija-s-erp-sistemom\">Automatska razmena informacija s ERP sistemom<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-47303bfe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47303bfe\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b5032b\" data-id=\"6b5032b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c502a4c elementor-widget elementor-widget-text-editor\" data-id=\"c502a4c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Ukoliko \u017eelite da digitalizujete i optimizujete proces monta\u017ee i servisa do posljednjeg detalja onda ne zaboravite integrisati CRM modul za usluge sa svojim ERP sistemom.<\/p><p>Povezivanje se naj\u010de\u0161\u0107e ostvaruje sa ERP sistemima Seyfor &#8211; iCenter, Vasco, Opal, Datalab Pantheon i MS Navision. Kako su procesi uop\u0161te gledano razli\u010diti u svakom preduze\u0107u, tako je i povezivanje sa ERP sistemom prilago\u0111eno potrebama pojedinog poduze\u0107a. Time na najbolji na\u010din doprinosimo dodatnoj vrednosti.<\/p><p>Automatska sinhronizacija obi\u010dno se radi na nivou kupaca, kontakt osoba, ponuda, narud\u017ebina, radnih naloga. Mo\u017ee biti dvosmerna ili jednosmerna.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d109fe4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7d109fe4\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-13fba865\" data-id=\"13fba865\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16af2417 elementor-widget elementor-widget-heading\" data-id=\"16af2417\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"evidencija-zgrada-masina-uredjaja\">Evidencija zgrada, ma\u0161ina, ure\u0111aja<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76119381 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76119381\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d8856f0\" data-id=\"7d8856f0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65cd4a35 elementor-widget elementor-widget-text-editor\" data-id=\"65cd4a35\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>U ve\u0107ini sarvisnih usluga zajedni\u010dki imenilac je objekat, ma\u0161ina ili ure\u0111aj. Ako ih ve\u0107 nemate prikupljene u svom ERP sistemu, mo\u017eemo jednostavno dodati modul zapisa ure\u0111aja u CRM sistem.<\/p><p>Omogu\u0107uje vam jednostavan pregled istorije zadataka i aktivnosti na pojedinom objektu, ma\u0161ini ili ure\u0111aju kao i efikasno planiranje slede\u0107eg zadatka. Tako\u0111e se mogu automatski sinhronizovati sa ERP sistemom.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6106cd02 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6106cd02\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-25f04f31\" data-id=\"25f04f31\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d5a532e elementor-widget elementor-widget-heading\" data-id=\"1d5a532e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"odaberite-digitalizaciju-postprodajnih-procesa\">Odaberite digitalizaciju postprodajnih procesa<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9cf6500 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9cf6500\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-628b632a\" data-id=\"628b632a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-499f25e8 elementor-widget elementor-widget-text-editor\" data-id=\"499f25e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Digitalizacija postprodajnih procesa predstavlja klju\u010dnu priliku za pobolj\u0161anje efikasnosti i konkurentnosti preduze\u0107a. Na po\u010detku implementacije mogu postojati izazovi i otpori, zato je klju\u010dno zadr\u017eati jasan cilj i dobiti sna\u017enu podr\u0161ku menad\u017ementa.<\/p><p>To olak\u0161ava suo\u010davanje sa potencijalnim problemima i uveravanje \u010dak i onih pojedinaca koji su u po\u010detku skepti\u010dni. Pritom ne mo\u017eemo zanemariti prednosti koje digitalizacija donosi jer olak\u0161ava svakodnevni rad i omogu\u0107ava ve\u0107u efikasnost u poslovanju.<\/p><p>\u017delite da iskoristite prednosti koje donosi digitalna transformacija? Javite nam se za vi\u0161e informacija, sastanak ili prezentaciju sistema. Tako\u0111e, rado \u0107emo se na\u0107i sa vama u va\u0161em preduze\u0107u, sagledati trenutnu situaciju i pripremiti predlog re\u0161enja.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63ae619d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"63ae619d\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-550e50ec\" data-id=\"550e50ec\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-558db6fb elementor-widget elementor-widget-heading\" data-id=\"558db6fb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"zanima-vas-kako-to-izgleda-u-praksi\">Zanima vas kako to izgleda u praksi?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7bcdbc46 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7bcdbc46\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-674e197b\" data-id=\"674e197b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1381d1c9 elementor-widget elementor-widget-text-editor\" data-id=\"1381d1c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Saznajte kako bolje i u\u010dinkovitije upravljati servisnim zahtjevima, pratiti rje\u0161avanja zahtjeva te potpisivati radne naloge na terenu.<\/p><p>Pogledajte webinar i otkrijte kako ostvariti 360 stupanjski pregled svih informacija i servisnih zahtjeva na kartici klijenta, na pojedinom objektu ili ure\u0111aju.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5b7d7b7a\" data-id=\"5b7d7b7a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-547532a9 elementor-aspect-ratio-169 elementor-widget elementor-widget-video\" data-id=\"547532a9\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=GdM4vgSdkqE&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;,&quot;aspect_ratio&quot;:&quot;169&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.elementor-widget-video .elementor-widget-container{overflow:hidden;-webkit-transform:translateZ(0);transform:translateZ(0)}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;left:0;width:100%;height:100%;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}<\/style>\t\t<div class=\"elementor-wrapper elementor-fit-aspect-ratio elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5af6f86e elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5af6f86e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[{&quot;_id&quot;:&quot;dc519f9&quot;,&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4bc613b4\" data-id=\"4bc613b4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-298a32f2 elementor-widget elementor-widget-heading\" data-id=\"298a32f2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\" id=\"zelite-cuti-vise-ili-vas-zanima-prezentacija-resenja\"><a href=\"https:\/\/www.intrixcrm.com\/kontakt\"><br><br><br>\u017delite \u010duti vi\u0161e ili vas zanima prezentacija re\u0161enja?<\/a><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dad752a elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3dad752a\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/www.intrixcrm.com\/rs\/kontakt\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">KONTAKTIRAJTE NAS!<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60e61a17 elementor-widget elementor-widget-spacer\" data-id=\"60e61a17\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.e-container.e-container--row .elementor-spacer-inner{width:var(--spacer-size)}.e-container.e-container--column .elementor-spacer-inner,.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Digitalizacija je trend koji nas prati na svakom koraku. Od digitalizacije proizvodnih, skladi\u0161nih, poslovnih i prodajnih procesa do svih ostalih&#8230;<\/p>\n","protected":false},"author":27,"featured_media":108854,"comment_status":"open","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":[],"categories":[39,14,148],"tags":[],"_links":{"self":[{"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/posts\/108841"}],"collection":[{"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/comments?post=108841"}],"version-history":[{"count":13,"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/posts\/108841\/revisions"}],"predecessor-version":[{"id":108865,"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/posts\/108841\/revisions\/108865"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/media\/108854"}],"wp:attachment":[{"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/media?parent=108841"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/categories?post=108841"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/tags?post=108841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}