{"id":109650,"date":"2026-07-09T13:32:11","date_gmt":"2026-07-09T11:32:11","guid":{"rendered":"https:\/\/www.intrixcrm.com\/rs\/?p=109650"},"modified":"2026-07-09T13:36:23","modified_gmt":"2026-07-09T11:36:23","slug":"intrix-podrska-sto-korisnici-dobivaju-nakon-uvodjenja-sustava","status":"publish","type":"post","link":"https:\/\/www.intrixcrm.com\/rs\/intrix-podrska-sto-korisnici-dobivaju-nakon-uvodjenja-sustava","title":{"rendered":"Intrix podr\u0161ka: \u0161to korisnici dobivaju nakon uvo\u0111enja sustava?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"109650\" class=\"elementor elementor-109650\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bd4cab2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bd4cab2\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-654ebd4e\" data-id=\"654ebd4e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2663987b elementor-widget elementor-widget-heading\" data-id=\"2663987b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\" id=\"ukratko\">Ukratko<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d308518 elementor-widget elementor-widget-text-editor\" data-id=\"7d308518\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<ul><li>Intrix podr\u0161ku korisnicima pru\u017ea na\u0161 <strong>interni Intrix tim, putem e-maila, telefona i chata<\/strong>.<\/li><li>Podr\u0161ka poma\u017ee pri <strong>svakodnevnom kori\u0161\u0107enju sistema, korisni\u010dkim pristupima, pode\u0161avanjima, funkcionalnostima, prilago\u0111avanjima i integracijama.<\/strong><\/li><li><strong>Svakodnevna podr\u0161ka je besplatna<\/strong>, dok se ve\u0107a prilago\u0111avanja, razvoj i nove integracije obra\u0111uju kroz zasebnu komercijalnu ponudu.<\/li><li>Prose\u010dno vreme prvog odgovora je ne\u0161to<strong> malo iznad 2 sata.<\/strong><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-486319a4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"486319a4\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2018e200\" data-id=\"2018e200\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-444379a3 elementor-widget elementor-widget-text-editor\" data-id=\"444379a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Prilikom odabira <a href=\"https:\/\/www.intrixcrm.com\/rs\/crm\">CRM sistema<\/a>, a isto va\u017ei i za <a href=\"https:\/\/www.intrixcrm.com\/rs\/upravljanje-projektima\">Intrix sistem za vo\u0111enje projekata<\/a>, nije va\u017eno samo koje funkcionalnosti sistem nudi. Va\u017eno je i \u0161ta se doga\u0111a nakon uvo\u0111enja: ko korisnicima poma\u017ee kada se pojave pitanja, nove potrebe ili \u017eelja za prilago\u0111avanjem.<\/p><p>Upravo zbog toga je podr\u0161ka va\u017ean deo korisni\u010dkog iskustva. Njen cilj nije samo da re\u0161i pojedina\u010dno pitanje, nego da pomogne korisniku da bolje razume sistem, sigurnije ga koristi i lak\u0161e ga uklopi u svoj na\u010din rada.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4fcb22ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4fcb22ff\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a7b1ec3\" data-id=\"a7b1ec3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e42d9ab elementor-widget elementor-widget-heading\" data-id=\"5e42d9ab\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"kako-izgleda-podrska-korisnicima-pri-koriscenju-intrix-aplikacija\">Kako izgleda podr\u0161ka korisnicima pri kori\u0161\u0107enju Intrix aplikacija?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d7604c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d7604c4\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-55df956f\" data-id=\"55df956f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b940341 elementor-widget elementor-widget-text-editor\" data-id=\"3b940341\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Kada se korisnik u radu sa Intrixom susretne sa pitanjem, izazovom ili mu je potrebno usmerenje pri kori\u0161\u0107enju sistema, mo\u017ee se obratiti timu podr\u0161ke putem:<\/p><ul><li><strong>e-maila<\/strong><\/li><li><strong>telefonskog poziva<\/strong><\/li><li><strong>chata<\/strong><\/li><\/ul><p>Podr\u0161ka je namenjena tome da korisnik \u0161to br\u017ee dobije jasan odgovor i da zna kako da nastavi dalje. Kod jednostavnijih pitanja tim podr\u0161ke \u010desto mo\u017ee pomo\u0107i ve\u0107 pri prvom odgovoru, na primer kod osnovnog kori\u0161\u0107enja sistema, postavki pristupa, pogleda, filtera ili razumevanja pojedine funkcionalnosti.<\/p><p>Ako pitanje zahteva dodatnu proveru, tim ga detaljnije pregleda i prema potrebi u re\u0161avanje uklju\u010duje druge stru\u010dnjake, na primer programere, projekt menad\u017eere ili razvojni tim. Tako korisnik ne ostaje sam prilikom zahtevnijih slu\u010dajeva, nego dobija pomo\u0107 koja odgovara prirodi njegovog pitanja.<\/p><p>Cilj podr\u0161ke nije samo da re\u0161i pojedina\u010dno pitanje, nego da korisniku pomogne da bolje razume sistem i da ga koristi sigurnije u svom radu.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d2956d9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d2956d9\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a27374b\" data-id=\"5a27374b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ba275c6 elementor-widget elementor-widget-heading\" data-id=\"3ba275c6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"intrix-aplikacije-imaju-sopstveni-tim-podrske\">Intrix aplikacije imaju sopstveni tim podr\u0161ke<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6e2e8861 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6e2e8861\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52384193\" data-id=\"52384193\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6841d74d elementor-widget elementor-widget-text-editor\" data-id=\"6841d74d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Za podr\u0161ku korisnicima Intrixa brine na\u0161 <strong>Intrix tim podr\u0161ke<\/strong>. To podrazumeva da se pomo\u0107 korisnicima ne odvija preko spolja\u0161njeg korisni\u010dkog centra, nego uz podr\u0161ku zaposlenih koji dobro poznaju Intrix, njegove funkcionalnosti i na\u010din na koji ga preduze\u0107a koriste u praksi.<\/p><p>Tim podr\u0161ke redovno je uklju\u010den u i<strong>nterne obuke, novosti i unapre\u0111enja sistema<\/strong>. Budu\u0107i da je usko povezan i sa drugim timovima u Interi, korisnicima mo\u017ee da pomogne ne samo kod osnovnih pitanja, nego i kod slu\u010dajeva koji zahtevaju dodatno razumevanje pode\u0161avanja, procesa ili razvoja sistema.<\/p><p>Za korisnika to zna\u010di da u podr\u0161ci komunicira sa stru\u010dnjacima koji <strong>poznaju proizvod, razumeju pozadinu re\u0161enja i znaju pitanje u skladu sa potrebom da usmere odgovaraju\u0107em timu<\/strong> unutar preduze\u0107a.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2a5d75ac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a5d75ac\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3d38739e\" data-id=\"3d38739e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee775d9 elementor-widget elementor-widget-image\" data-id=\"ee775d9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<picture><source srcset=\"https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2026\/07\/Kako-poteka-Intrix-podpora-4-1024x683.jpg.webp 1024w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2026\/07\/Kako-poteka-Intrix-podpora-4-300x200.jpg.webp 300w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2026\/07\/Kako-poteka-Intrix-podpora-4-768x512.jpg.webp 768w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2026\/07\/Kako-poteka-Intrix-podpora-4.jpg.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" type=\"image\/webp\"><img width=\"1024\" height=\"683\" src=\"https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/Kako-poteka-Intrix-podpora-4-1024x683.jpg\" class=\"attachment-large size-large webpexpress-processed\" alt=\"\" srcset=\"https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/Kako-poteka-Intrix-podpora-4-1024x683.jpg 1024w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/Kako-poteka-Intrix-podpora-4-300x200.jpg 300w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/Kako-poteka-Intrix-podpora-4-768x512.jpg 768w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/Kako-poteka-Intrix-podpora-4.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"Kako-poteka-Intrix-podpora-4.jpg\"><\/picture>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12b7d119 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12b7d119\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a8ecbb0\" data-id=\"4a8ecbb0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4334786c elementor-widget elementor-widget-heading\" data-id=\"4334786c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"kakvu-podrsku-dobijaju-korisnici-intrix-crm-a-hrm-a-i-sistema-za-vodjenje-projekata\">Kakvu podr\u0161ku dobijaju korisnici Intrix CRM-a, HRM-a i sistema za vo\u0111enje projekata?\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11ad4dde elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"11ad4dde\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ee82da2\" data-id=\"7ee82da2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34e3c125 elementor-widget elementor-widget-text-editor\" data-id=\"34e3c125\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Odluka o digitalizaciji prodaje, vo\u0111enja projekata ili nekog drugog dela preduze\u0107a zna\u010di vi\u0161e od samog odabira softvera. Za preduze\u0107e je va\u017eno i \u0161ta se doga\u0111a nakon uvo\u0111enja: ko korisnicima poma\u017ee kada se pojave pitanja, nove potrebe ili \u017eelja za prilago\u0111avanjem.<\/p><p>Korisnici Intrixa zato tokom kori\u0161\u0107enja sistema mogu da kontaktiraju <strong>tim podr\u0161ke<\/strong> koji im poma\u017ee u svakodnevnom radu. To mo\u017ee da uklju\u010duje pomo\u0107 pri osnovnim pode\u0161avanjima, ure\u0111ivanju korisni\u010dkih pristupa, razumevanju funkcionalnosti, prilago\u0111avanjima radnog okru\u017eenja ili <strong>povezivanju sa drugim alatima<\/strong>, kao \u0161to su e-mail, kalendari, ra\u010dunovodstveni sistemi i drugi ERP sistemi.<\/p><p>Takva podr\u0161ka je posebno va\u017ena u trenutku kada tim po\u010dne da koristi sistem u praksi. Tada se \u010desto pojave dodatna pitanja, nove potrebe i mogu\u0107nosti za unapre\u0111enja.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-14c584ed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"14c584ed\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3c32577f\" data-id=\"3c32577f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2db22ba elementor-widget elementor-widget-heading\" data-id=\"2db22ba\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"kod-kojih-pitanja-intrix-podrska-najcesce-pomaze\">Kod kojih pitanja Intrix podr\u0161ka naj\u010de\u0161\u0107e poma\u017ee?\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7f08324b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7f08324b\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6aad0b72\" data-id=\"6aad0b72\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b4e978 elementor-widget elementor-widget-text-editor\" data-id=\"6b4e978\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Veliki broj zahteva povezan je sa prilago\u0111avanjem sistema. Preduze\u0107a \u017eele da Intrix \u0161to bolje podr\u017eava njihov na\u010din rada, pa \u017eele pomo\u0107 u tome kako da sistem u\u010dine preglednijim, korisnijim i u skladu sa njihovim procesima.<\/p><p><strong>\u010cesta su i pitanja povezana sa novim korisnicima<\/strong>. Kada se preduze\u0107u pridru\u017ee novi saradnici, potrebno je podesiti njihove pristine podtke, uloge i osnovna pode\u0161avanja, a istovremeno im pomo\u0107i da razumeju logiku sistema i po\u010dnu da ga koriste sigurnije.<\/p><p>Deo zahteva povezan je i sa razumevanjem funkcionalnosti koje su ve\u0107 dostupne u sistemu. Korisnici poznaju Intrix, ali ponekad nisu sigurni kako da odre\u0111enu funkcionalnost najbolje upotrebe. Tada ih podr\u0161ka ne usmerava samo do odgovora, nego ih vodi ka <strong>boljem razumevanju sistema<\/strong> i jednostavnijem kori\u0161\u0107enju.<\/p><p>Uz svakodnevna korisni\u010dka pitanja, Intrix podr\u0161ka uklju\u010duje se i kod unapre\u0111enja i povezivanja sa drugim alatima. Takvi slu\u010dajevi \u010desto zahtevaju vi\u0161e uskla\u0111ivanja jer mogu da uti\u010du na razli\u010dite delove radnog procesa.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d47631b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d47631b\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-618f3718\" data-id=\"618f3718\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-444b58ad elementor-widget elementor-widget-heading\" data-id=\"444b58ad\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"koja-pitanja-podrska-moze-da-resi-brzo-a-koja-zahtevaju-vise-vremena\">Koja pitanja podr\u0161ka mo\u017ee da re\u0161i brzo, a koja zahtevaju vi\u0161e vremena?\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-265bee53 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"265bee53\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7de6c936\" data-id=\"7de6c936\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c2c02f0 elementor-widget elementor-widget-text-editor\" data-id=\"2c2c02f0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Kada je korisniku potrebna pomo\u0107 pri radu sa Intrixom, brzina re\u0161enja zavisi pre svega od vrste zahteva. Neka su pitanja povezana sa osnovnim kori\u0161\u0107enjem sistema i obi\u010dno ih je mogu\u0107e <strong>re\u0161iti brzo<\/strong> jer se radi o poznatim primerima, jasnim uputstvima ili funkcionalnostima koje su korisnicima ve\u0107 dostupne.<\/p><p>U takve primere ubrajaju se pitanja o pristupima, izvozu podataka, filterima, pogledima, obave\u0161tenjima, osnovnim pode\u0161avanjima i funkcionalnostima koje koriste administratori sistema. U tim slu\u010dajevima korisniku je obi\u010dno potrebno pre svega jasno usmerenje gde odre\u0111enu mogu\u0107nost prona\u0107i i kako je pravilno koristiti.<\/p><p>Vi\u0161e vremena zahtevaju pitanja povezana sa prilago\u0111avanjima sistema, integracijama ili promenama u na\u010dinu rada. Tada odgovor ne zavisi uvek samo od pukog pode\u0161avanja, nego i od toga kako preduze\u0107e koristi Intrix, koje podatke prati i koji proces \u017eeli da podr\u017ei.<\/p><p>Upravo je zato kod zahtevnijih slu\u010dajeva va\u017eno najpre razumeti pozadinu pitanja. Tek tada mogu\u0107e je proceniti da li se radi o korisni\u010dkom pitanju, tehni\u010dkoj temi, potrebi za prilago\u0111avanjem ili \u0161irem procesnom izazovu. Prema potrebi, u re\u0161avanje se uklju\u010duju i drugi stru\u010dnjaci, na primer programeri, projekt menad\u017eeri ili razvojni tim.<\/p><p>Takvo razlikovanje poma\u017ee da se j<strong>ednostavna pitanja re\u0161avaju brzo, a zahtevnija dobiju dovoljno konteksta za odgovaraju\u0107u obradu<\/strong>. Korisnik na taj na\u010din dobija odgovor koji nije vezan samo za trenutno pitanje, nego i uz na\u010din na koji sistem koristi u svom radu.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-17c4195a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"17c4195a\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-568dae22\" data-id=\"568dae22\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19c42003 elementor-widget elementor-widget-image\" data-id=\"19c42003\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture><source srcset=\"https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2026\/07\/HRV-2-1024x683.jpg.webp 1024w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2026\/07\/HRV-2-300x200.jpg.webp 300w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2026\/07\/HRV-2-768x512.jpg.webp 768w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2026\/07\/HRV-2.jpg.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" type=\"image\/webp\"><img width=\"1024\" height=\"683\" src=\"https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/HRV-2-1024x683.jpg\" class=\"attachment-large size-large webpexpress-processed\" alt=\"\" srcset=\"https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/HRV-2-1024x683.jpg 1024w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/HRV-2-300x200.jpg 300w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/HRV-2-768x512.jpg 768w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/HRV-2.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"HRV-2.jpg\"><\/picture>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-19c3178f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"19c3178f\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2662a4b1\" data-id=\"2662a4b1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-383f3571 elementor-widget elementor-widget-heading\" data-id=\"383f3571\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"ko-odgovara-na-pitanja-korisnika-tim-podrske-ili-ai-asistent\">Ko odgovara na pitanja korisnika: tim podr\u0161ke ili AI asistent?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12d9ec19 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12d9ec19\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3bfa9865\" data-id=\"3bfa9865\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17cf3c79 elementor-widget elementor-widget-text-editor\" data-id=\"17cf3c79\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Na pitanja korisnika odgovara Intrix tim podr\u0161ke<\/strong>. Ve\u0161ta\u010dku inteligenciju trenutno testiramo kao pomo\u0107 prilikom pripreme odgovora, najprije kod \u010destih i dobro dokumentovanih pitanja, gde mo\u017ee da pomogne u br\u017eem pronalasku relevantnih informacija.<\/p><p><strong>Cilj kori\u0161\u0107enja ve\u0161ta\u010dke inteligencije nije da zameni tim podr\u0161ke,<\/strong> nego da pomogne u br\u017eem i efikasnijem radu. Pritom koristimo sadr\u017eaje o Intrixu, njegovim funkcionalnostima i naj\u010de\u0161\u0107im pitanjima korisnika, a prvi rezultati pokazuju potencijal za dalji razvoj podr\u0161ke i u smeru virtualnog asistenta.<\/p><p>Kod zahtevnijih pitanja, prilag\u0111avanja, integracija ili procesnih izazova i dalje je klju\u010dna uloga tima podr\u0161ke. Takvi slu\u010dajevi zahtevaju razumevanje konkretne situacije korisnika, pa ih i dalje obra\u0111uju ljudi koji poznaju Intrix i na\u010din kori\u0161\u0107enja sistema u praksi.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-31fca1e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"31fca1e2\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7669b75f\" data-id=\"7669b75f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f6bff5f elementor-widget elementor-widget-heading\" data-id=\"2f6bff5f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"zasto-podrska-kod-crm-sistema-nije-samo-tehnicka-pomoc\">Za\u0161to podr\u0161ka kod CRM sistema nije samo tehni\u010dka pomo\u0107?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33a88783 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33a88783\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1401d446\" data-id=\"1401d446\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15fa740a elementor-widget elementor-widget-text-editor\" data-id=\"15fa740a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Pitanja korisnika \u010desto se ne zaustavljaju samo na kori\u0161\u0107enju pojedine funkcionalnosti. Korisniku mo\u017ee biti potrebna pomo\u0107 u tome kako da postavi pregled podataka, prilagodi radni proces ili postavi sistem tako da bolje podr\u017eava njegov svakodnevni rad.<\/p><p>Zato se kod Intrix podr\u0161ke \u010desto doga\u0111a da korisnik pita kako da uradi odre\u0111enu stvar, a tim podr\u0161ke najpre proveri \u0161ta time \u017eeli da postigne. Tek kada je <strong>cilj jasan, mo\u017ee da predlo\u017ei re\u0161enje koje za korisnika ima najvi\u0161e smisla<\/strong>.<\/p><p>Ponekad se iza naizgled jednostavnog pitanja skriva \u0161ira potreba. Korisniku mo\u017eda nije potrebno samo novo polje, nego bolji pregled podataka. Mo\u017eda mu ne treba dodatni izve\u0161taj, nego druga\u010diji na\u010din pra\u0107enja informacija. Mo\u017eda su\u0161tina nije u funkcionalnosti, nego u na\u010dinu rada koji je potrebno bolje podr\u017eati.<\/p><p>Takav pristup va\u017ean je zato \u0161to uspe\u0161no kori\u0161\u0107enje Intrix sistema ne zavisi samo od funkcionalnosti, ve\u0107 i od toga koliko dobro sistem podr\u017eava svakodnevni rad preduze\u0107a i svakog pojedinca u njemu.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-43450dc4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"43450dc4\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-39f2e8d6\" data-id=\"39f2e8d6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a87b5b1 elementor-widget elementor-widget-heading\" data-id=\"3a87b5b1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"koliko-brzo-mozete-da-ocekujete-odgovor-od-intrix-podrske\">Koliko brzo mo\u017eete da o\u010dekujete odgovor od Intrix podr\u0161ke?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-be3a2a2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"be3a2a2\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-45946058\" data-id=\"45946058\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59929a97 elementor-widget elementor-widget-text-editor\" data-id=\"59929a97\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Odzivnost podr\u0161ke vrlo je va\u017ena prilikom kori\u0161\u0107enja CRM sistema jer korisnici sistem koriste u svakodnevnom radu. Zato tim podr\u0161ke prati klju\u010dne metrike koje \u017eeli kontinuirano da unapre\u0111uje.<\/p><p>Prema najnovijim podacima, prose\u010dno vreme prvog odgovora podr\u0161ke kre\u0107e se <strong>ne\u0161to iznad 2 sata<\/strong>. Neki zahtevi re\u0161avaju se ve\u0107 istog dana, a ukupno prose\u010dno vreme re\u0161avanja svih zahteva, uklju\u010duju\u0107i i one kod u kojima u\u010destvuje vi\u0161e timova, <strong>palo je ispod 4 dana<\/strong>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6832ae2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6832ae2\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f0f5931\" data-id=\"2f0f5931\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b666cdd elementor-widget elementor-widget-heading\" data-id=\"3b666cdd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"kojim-sistem-intrix-podrska-koristi-u-radu-sa-korisnicima\">Kojim sistem Intrix podr\u0161ka koristi u radu sa korisnicima?\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33897ff7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33897ff7\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c9ec9e6\" data-id=\"4c9ec9e6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46d39799 elementor-widget elementor-widget-text-editor\" data-id=\"46d39799\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Tim podr\u0161ke u jednom kvartalu mo\u017ee da obradi i <strong>vi\u0161e od 2300 zahteva<\/strong>. Pritom koristi <a href=\"https:\/\/www.intrixcrm.com\/rs\/helpdesk\">Intrix Help Desk<\/a>, odnosno ticketing re\u0161enje koje Intera nudi i svojim korisnicima.<\/p><p>Budu\u0107i da tim svakog dana radi u istom sistemu, <strong>dobro razume \u0161ta je pri obradi zahteva va\u017eno u praksi<\/strong>: jasan pregled otvorenih pitanja, ure\u0111ena komunikacija, pristup pravim podacima i mogu\u0107nost kontinuiranog unapre\u0111enja procesa.<\/p><p>Zato lak\u0161e prepoznaje ponavljaju\u0107a pitanja, prati tok re\u0161avanja i pravovremeno predla\u017ee pobolj\u0161anja koja korisnicima olak\u0161avaju rad sa sistemom. To zna\u010di da iskustvo iz sopstevene primene nije va\u017eno samo za rad tima podr\u0161ke, nego i za dalji razvoj Intrixa i bolje iskustvo korisnika.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-180131eb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"180131eb\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-578034b3\" data-id=\"578034b3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7999794b elementor-widget elementor-widget-image\" data-id=\"7999794b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture><source srcset=\"https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2026\/07\/Intrix-Ticketing-modul-2048x1344-1-1024x672.png.webp 1024w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2026\/07\/Intrix-Ticketing-modul-2048x1344-1-300x197.png.webp 300w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2026\/07\/Intrix-Ticketing-modul-2048x1344-1-768x504.png.webp 768w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2026\/07\/Intrix-Ticketing-modul-2048x1344-1-1536x1008.png.webp 1536w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2026\/07\/Intrix-Ticketing-modul-2048x1344-1.png.webp 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" type=\"image\/webp\"><img width=\"1024\" height=\"672\" src=\"https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/Intrix-Ticketing-modul-2048x1344-1-1024x672.png\" class=\"attachment-large size-large webpexpress-processed\" alt=\"\" srcset=\"https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/Intrix-Ticketing-modul-2048x1344-1-1024x672.png 1024w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/Intrix-Ticketing-modul-2048x1344-1-300x197.png 300w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/Intrix-Ticketing-modul-2048x1344-1-768x504.png 768w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/Intrix-Ticketing-modul-2048x1344-1-1536x1008.png 1536w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/Intrix-Ticketing-modul-2048x1344-1.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"Intrix-Ticketing-modul-2048x1344-1.png\"><\/picture>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3221980c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3221980c\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f6623de\" data-id=\"4f6623de\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5661e3cf elementor-widget elementor-widget-heading\" data-id=\"5661e3cf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"sta-korisnici-cene-kod-intrix-podrske-prema-povratnim-informacijama\">\u0160ta korisnici cene kod Intrix podr\u0161ke, prema povratnim informacijama?\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1869f871 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1869f871\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-46bf48b5\" data-id=\"46bf48b5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f9feed2 elementor-widget elementor-widget-text-editor\" data-id=\"3f9feed2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Povratne informacije korisnika u velikoj meri su povezane sa brzinom, precizno\u0161\u0107u, dosledno\u0161\u0107u i ljudskim pristupom.<\/p><p>Korisnici cene to \u0161to na odgovor ne \u010dekaju dugo. Va\u017eno im je i da ne dobiju samo op\u0161te uputstvo ili link na dokumentaciju, nego odgovor prilago\u0111en njihovoj konkretnoj situaciji.<\/p><p>Kada je pitanje slo\u017eenije ili ga je lak\u0161e objasniti u\u017eivo, tim podr\u0161ke korisnika pozove ili se sa njim dogovori za <strong>online sastanak<\/strong>. Tako mogu zajedno pregledati rad sistema i korak po korak objasniti gde le\u017ei re\u0161enje.<\/p><p>Va\u017ean deo podr\u0161ke je i dostupnost. Izazove koje je ponekad te\u0161ko precizno opisati u pisanom obliku korisnici mogu objasniti u direktnom razgovoru. To timu podr\u0161ke omogu\u0107ava da lak\u0161e razume kontekst i korisniku pomogne konkretnije.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5fe34526 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5fe34526\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4e56649e\" data-id=\"4e56649e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-77ca4ae0 elementor-widget elementor-widget-heading\" data-id=\"77ca4ae0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"sta-je-ukljuceno-u-cenu-podrske-a-sta-se-dodatno-naplacuje\">\u0160ta je uklju\u010deno u cenu podr\u0161ke, a \u0161ta se dodatno napla\u0107uje?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b0c6e8b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5b0c6e8b\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2749cee2\" data-id=\"2749cee2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4351f31c elementor-widget elementor-widget-text-editor\" data-id=\"4351f31c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Podr\u0161ka korisnicima Intrixa je <strong>uklju\u010dena u cenu licence.<\/strong> To zna\u010di da se korisnici kod svakodnevnih pitanja o kori\u0161tenju sistema mogu obratiti timu podr\u0161ke bez dodatne naplate. T<\/p><p>o uklju\u010duje pitanja o osnovnom kori\u0161\u0107enju, pristupima, pode\u0161avanjima, pogledima, filterima, obave\u0161tenjima, izvozu podataka i razumevanju funkcionalnosti koje su ve\u0107 deo dogovorenog re\u0161enja.<\/p><p>Ukoliko korisnik ima potrebu za zahtevnijem prilago\u0111avanju sistema, razvoj dodatnih funkcionalnosti ili novu integraciju sa drugim alatom, tim podr\u0161ke najpre proverava potrebu i opseg rada.<\/p><p>U takvim slu\u010dajevima priprema se <strong>zasebna komercijalna ponuda<\/strong> kako bi korisnik pre izvo\u0111enja znao \u0161ta promena uklju\u010duje, koji su slede\u0107i koraci i koji je obim investicije.<\/p><p>Tako korisnici dobijaju jasnu podr\u0161ku pri svakodnevnom kori\u0161\u0107enju sistema, a kod ve\u0107ih nadogradnji ili prilago\u0111avanja i transparentan postupak pre daljeg izvo\u0111enja.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-286665ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"286665ec\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-577cb960\" data-id=\"577cb960\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-66b069e1 elementor-widget elementor-widget-heading\" data-id=\"66b069e1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"sta-je-vazno-pri-odabiru-crm-hrm-ili-sistema-za-vodjenje-projekata-sa-dobrom-podrskom\">\u0160ta je va\u017eno pri odabiru CRM, HRM ili sistema za vo\u0111enje projekata sa dobrom podr\u0161kom?\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78e3761b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"78e3761b\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-591e6661\" data-id=\"591e6661\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62daed3d elementor-widget elementor-widget-text-editor\" data-id=\"62daed3d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Pri odabiru CRM sistema sa dobrom podr\u0161kom nije va\u017eno samo koliko brzo korisnik dobija odgovor. Va\u017eno je i da li podr\u0161ka razume na\u010din rada preduze\u0107a, ciljeve korisnika i kontekst u kom se sistem koristi.<\/p><p><strong>Dobra podr\u0161ka zna da prepozna razliku izme\u0111u jednostavnog korisni\u010dkog pitanja, tehni\u010dke gre\u0161ke i \u0161ireg procesnog izazova<\/strong>. Upravo je to va\u017eno kod sistema koje preduze\u0107a koriste svakog dana i vremenom ih prilago\u0111avaju svom radu.<\/p><p>Cilj Intrix podr\u0161ke je da korisnik nakon svake interakcije bolje razume sistem i koristi ga sigurnije. To je posebno va\u017eno kod CRM sistema koji preduze\u0107a koriste svakodnevno i vremenom prilago\u0111avaju svom na\u010dinu rada.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e6b3504 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e6b3504\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2374b09c\" data-id=\"2374b09c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59a310bd elementor-widget elementor-widget-image\" data-id=\"59a310bd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture><source srcset=\"https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2026\/07\/HRV-1024x683.jpg.webp 1024w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2026\/07\/HRV-300x200.jpg.webp 300w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2026\/07\/HRV-768x512.jpg.webp 768w, https:\/\/www.intrix.si\/app\/webp-express\/webp-images\/doc-root\/app\/uploads\/sites\/6\/2026\/07\/HRV.jpg.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" type=\"image\/webp\"><img width=\"1024\" height=\"683\" src=\"https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/HRV-1024x683.jpg\" class=\"attachment-large size-large webpexpress-processed\" alt=\"\" srcset=\"https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/HRV-1024x683.jpg 1024w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/HRV-300x200.jpg 300w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/HRV-768x512.jpg 768w, https:\/\/www.intrix.si\/app\/uploads\/sites\/6\/2026\/07\/HRV.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"HRV.jpg\"><\/picture>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bb9c09f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bb9c09f\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6df9defc\" data-id=\"6df9defc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba62152 elementor-widget elementor-widget-heading\" data-id=\"ba62152\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"podrska-kao-deo-korisnickog-iskustva\">Podr\u0161ka kao deo korisni\u010dkog iskustva\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-79a6cc62 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79a6cc62\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4ab3a6a4\" data-id=\"4ab3a6a4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44ffe32e elementor-widget elementor-widget-text-editor\" data-id=\"44ffe32e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Svaki zahtev vi\u0161e je od pitanja koje treba re\u0161iti. Za tim podr\u0161ke to je prilika da bolje razume korisnika, pomogne mu da prona\u0111e pravi slede\u0107i korak i sa njim gradi odnos koji traje i nakon uvo\u0111enja sistema.<\/p><p>Dobra podr\u0161ka zato se ne meri samo time koliko je brzo neki zahtev re\u0161en, nego i time da li korisnik nakon odgovora bolje razume sistem i da li mo\u017ee sigurnije da nastavi svoj rad.<\/p><p>Ako tra\u017eite, na primer, CRM sistem uz koji osim funkcionalnosti dobijate i podr\u0161ku pri kori\u0161\u0107enju, prilago\u0111avanju i razvoju procesa, Intrix je osmi\u0161ljen tako da se mo\u017ee razvijati zajedno sa va\u0161im na\u010dinom rada.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ce9c3b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ce9c3b2\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-73956ddc\" data-id=\"73956ddc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-107ef1d9 elementor-widget elementor-widget-heading\" data-id=\"107ef1d9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"kakva-je-razlika-izmedju-podrske-tijekom-uvodjenja-i-nakon-uvodjenja-crm-sustava\">Kakva je razlika izme\u0111u podr\u0161ke tijekom uvo\u0111enja i nakon uvo\u0111enja CRM sustava?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c45597b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c45597b\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-73c188f0\" data-id=\"73c188f0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-73d34ed8 elementor-widget elementor-widget-text-editor\" data-id=\"73d34ed8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Podr\u0161ka kod CRM sistema po\u010dinje ve\u0107 tokom uvo\u0111enja.<\/strong> Tada je naglasak pre svega na savetovanju, usmeravanju i postavljanju dobrih temelja za kori\u0161\u0107enje sistema. Korisnik se prvi put detaljnije upoznaje sa Intrixom, ure\u0111uje osnovna pode\u0161avanja, oblikuje procese i razmi\u0161lja kako \u0107e sistem da funkcioni\u0161e u praksi.<\/p><p>Nakon uvo\u0111enja potrebe korisnika se menjaju. Sistem je postavljen, tim ga ve\u0107 koristi, a pitanja postaju konkretnija i vezana uz svakodnevni rad. Korisnicima je tada \u010desto potrebna pomo\u0107 pri razumevanju funkcionalnosti, dodatnim prilago\u0111avanjima, novim potrebama ili pobolj\u0161anjima koja se poka\u017eu tek kroz praksu.<\/p><p>Razlika je, dakle, pre svega u fokusu. <strong>Tokom uvo\u0111enja podr\u0161ka je usmerena na pravilno postavljanje sistema<\/strong> i pripremu tima za kori\u0161\u0107enje, a <strong>nakon uvo\u0111enja na kontinuiranu pomo\u0107<\/strong>, odr\u017eavanje, usmeravanje korisnika i dalje prilago\u0111avanje sistema na\u010dinu rada preduze\u0107a.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-660d052d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"660d052d\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;_id&quot;:&quot;5275d52&quot;,&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;50&quot;,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_bg_x&quot;:&quot;50&quot;,&quot;jet_parallax_layout_bg_y&quot;:&quot;50&quot;,&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4bca4187\" data-id=\"4bca4187\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-340c164 elementor-widget elementor-widget-heading\" data-id=\"340c164\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"cesto-postavljena-pitanja\">\u010cesto postavljena pitanja<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bc16888 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7bc16888\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#2c2c2c;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:-webkit-box;display:-ms-flexbox;display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);-ms-flex-negative:0;flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:-webkit-box;display:-ms-flexbox;display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{-webkit-box-align:center;-ms-flex-align:center;align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon .elementor-divider-separator:before,.elementor-widget-divider--view-line_text .elementor-divider-separator:after,.elementor-widget-divider--view-line_text .elementor-divider-separator:before{display:block;content:\"\";border-bottom:0;-webkit-box-flex:1;-ms-flex-positive:1;flex-grow:1;border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--element-align-left .elementor-divider .elementor-divider-separator>.elementor-divider__svg:first-of-type{-webkit-box-flex:0;-ms-flex-positive:0;flex-grow:0;-ms-flex-negative:100;flex-shrink:100}.elementor-widget-divider--element-align-left .elementor-divider-separator:before{content:none}.elementor-widget-divider--element-align-left .elementor-divider__element{margin-left:0}.elementor-widget-divider--element-align-right .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{-webkit-box-flex:0;-ms-flex-positive:0;flex-grow:0;-ms-flex-negative:100;flex-shrink:100}.elementor-widget-divider--element-align-right .elementor-divider-separator:after{content:none}.elementor-widget-divider--element-align-right .elementor-divider__element{margin-right:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11fb9293 cenik-faq elementor-widget elementor-widget-toggle\" data-id=\"11fb9293\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.elementor-toggle{text-align:left}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d4d4d4;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{-webkit-margin-start:-5px;margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d4d4d4;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}<\/style>\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3011\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-3011\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">U \u010demu poma\u017ee Intrix podr\u0161ka?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3011\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3011\"><p>Intrix podr\u0161ka poma\u017ee pri svakodnevnom kori\u0161\u0107enju sistema, prilago\u0111avanju radnog okru\u017eenja, korisni\u010dkim pristupima, integracijama i procesnim pitanjima. \u010cesto se uklju\u010duje i kod pitanja u kojima je korisnicima potrebno usmerenje kako da sistem bolje koriste u praksi.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3012\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-3012\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Koliko brzo odgovara Intrix podr\u0161ka?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3012\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3012\"><p>Prema najnovijim podacima, prose\u010dno vreme prvog odgovora Intrix podr\u0161ke kre\u0107e se ne\u0161to iznad 2 sata, a ukupno prose\u010dno vreme re\u0161avanja svih zahteva, uklju\u010duju\u0107i i one u kojima u\u010destvuje vi\u0161e timova, palo je ispod 4 dana.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3013\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-3013\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Poma\u017ee li Intrix podr\u0161ka samo kod tehni\u010dkih pote\u0161ko\u0107a?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3013\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3013\"><p>Ne. Intrix podr\u0161ka poma\u017ee i kod pitanja kako sistem bolje koristiti u svakodnevnom radu. Tim \u010desto najprije proveri \u0161ta korisnik \u017eeli da postigne, a zatim predla\u017ee re\u0161enje koje najbolje odgovara njihovom na\u010dinu rada.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3014\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-3014\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Uklju\u010duju li se u rje\u0161avanje zahteva i drugi timovi?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3014\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3014\"><p>Da. Kod tehni\u010dkih gre\u0161aka, sumnji na bugove ili posebnih integracija uklju\u010duju se programeri. Kod procesnih pitanja mogu da se uklju\u010de i projekt menad\u017eeri, a kod pobolj\u0161anja korisni\u010dkog iskustva razvojni tim.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3015\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-3015\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">\u0160to korisnici naj\u010de\u0161\u0107e cene kod Intrix podr\u0161ke?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3015\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3015\"><p>Korisnici naj\u010de\u0161\u0107e cene brzinu, preciznost, doslednost i ljudski pristup. Va\u017eno im je da dobiju konkretan odgovor na svoju situaciju i da se sa timom u skladu sa potrebom mogu \u010duti i putem poziva ili online sastanka.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3016\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-3016\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Za\u0161to je podr\u0161ka va\u017ena pri odabiru CRM sistema?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3016\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3016\"><p>Podr\u0161ka je va\u017ena zato \u0161to CRM sistem nije samo alat koji preduze\u0107e jednom uvede, nego sistem koji korisnici koriste svakodnevno. Dobra podr\u0161ka poma\u017ee pri razumevanju sistema, prilago\u0111avanjima, procesnim pitanjima i dugoro\u010dnoj primeni re\u0161enja.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3017\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"tab\" aria-controls=\"elementor-tab-content-3017\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Poma\u017ee li Intrix podr\u0161ka i kod prilago\u0111avanja sistema?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3017\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3017\"><p>Da. Intrix podr\u0161ka korisnicima poma\u017ee pri prilago\u0111avanju radnog okru\u017eenja kada \u017eele sistem bolje da usklade sa svojim na\u010dinom rada. To mo\u017ee da uklju\u010duje pregledniji prikaz podataka, dodatne mogu\u0107nosti unosa, obave\u0161tenja, izve\u0161taje ili druga pode\u0161avanja koja korisnicima olak\u0161avaju svakodnevni rad.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3018\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"tab\" aria-controls=\"elementor-tab-content-3018\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Da li Intrix podr\u0161ka pome\u017ee i nakon uvo\u0111enja sistema?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3018\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3018\"><p>Da. Podr\u0161ka je va\u017ean deo dugoro\u010dnog kori\u0161\u0107enja Intrixa. Korisnicima poma\u017ee kod novih pitanja, promena u timu, dodatnih pode\u0161avanja, unapre\u0111enja i bolje primene sistema u praksi.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52cb9a89 elementor-widget elementor-widget-spacer\" data-id=\"52cb9a89\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.e-container.e-container--row .elementor-spacer-inner{width:var(--spacer-size)}.e-container.e-container--column .elementor-spacer-inner,.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1f498fa1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1f498fa1\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1701b7c9\" data-id=\"1701b7c9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12bc7757 elementor-widget elementor-widget-text-editor\" data-id=\"12bc7757\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40b0d403 elementor-section-full_width elementor-section-height-min-height elementor-section-stretched elementor-hidden-desktop elementor-section-height-default elementor-section-items-middle\" data-id=\"40b0d403\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4ca9cda6\" data-id=\"4ca9cda6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2e74ba49 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e74ba49\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-225d0b98\" data-id=\"225d0b98\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79548996 elementor-widget elementor-widget-heading\" data-id=\"79548996\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<span class=\"elementor-heading-title elementor-size-default\">\u017delite vi\u0161e informacija ili <br> prezentaciju rje\u0161enja?\n<\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c1c3f elementor-align-right elementor-mobile-align-center elementor-tablet-align-center elementor-widget elementor-widget-button\" data-id=\"9c1c3f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"\/kontakt\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontaktirajte nas<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-79d842be\" data-id=\"79d842be\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37a281e8 elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"37a281e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<strong>Slaven Stojanovi\u0107<\/strong><br>\nVODITELJ PROJEKATA\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e8841b8 elementor-section-height-min-height elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"5e8841b8\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4280da3b\" data-id=\"4280da3b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4b3871d7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b3871d7\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-552715e0\" data-id=\"552715e0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68c8306 elementor-widget elementor-widget-heading\" data-id=\"68c8306\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<span class=\"elementor-heading-title elementor-size-default\">\u017delite vi\u0161e informacija ili <br>\nprezentaciju rje\u0161enja?\n<\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7376a6c3 elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"7376a6c3\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"\/kontakt\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontaktirajte nas<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-157c15f2\" data-id=\"157c15f2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a8ad5f5 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"a8ad5f5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<strong>Slaven Stojanovi\u0107<\/strong><br>\nVODITELJ PROJEKATA\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ukratko Intrix podr\u0161ku korisnicima pru\u017ea na\u0161 interni Intrix tim, putem e-maila, telefona i chata. Podr\u0161ka poma\u017ee pri svakodnevnom kori\u0161\u0107enju sistema,&#8230;<\/p>\n","protected":false},"author":27,"featured_media":109656,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/posts\/109650"}],"collection":[{"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/comments?post=109650"}],"version-history":[{"count":6,"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/posts\/109650\/revisions"}],"predecessor-version":[{"id":109667,"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/posts\/109650\/revisions\/109667"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/media\/109656"}],"wp:attachment":[{"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/media?parent=109650"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/categories?post=109650"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intrixcrm.com\/rs\/wp-json\/wp\/v2\/tags?post=109650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}