Privacy Policy

At Intera, we respect your privacy and in accordance with the regulations (Act on Protection of Personal Data ZVOP-2, (Official Gazette of the RS, No. 163/22), Act on Electronic Communications ZEKom-2, Official Gazette of the RS, No. 130/22 and 18/23) and EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals in the processing of personal data and on the free flow of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation – GDPR ) on the website www.intrix.si and www.intrixcrm.com (hereinafter the website) and in the Intrix® application (hereinafter the application) we carry out all activities for the protection and ethical handling of your personal data, as described below policies.

Meaning of terms

The owner and operator of the website and application is the company Intera d.o.o. (click here for more information about the company and for contact information).

Intera d.o.o. in relation to personal data on the website and in the application, it acts either as an administrator or as a contractual processor, as explained in more detail later in this policy.

A website visitor or user is any person who visits the website.

An individual is a physical person whose personal data is processed on the website or in the application. Individuals within the meaning of this policy are:

• subscribers to the application, if they are physical persons;
• contact persons or registered users of the application with clients who are legal entities;
• test users of the application;
• registered for events;
• physical persons whose personal data is entered into the application by subscribers or test users of the application.

In the cases from the first four paragraphs above, Intera d.o.o. acts in the role of personal data manager, and in the case from the fifth indent above, Intera d.o.o. acts as a contractual processor of personal data.

What personal data we process

About website visitors

Information that is recorded automatically: date and time of visit, IP number of your network from which you access the website, number and list of subpages visited, time (visit) on the page, time (visit) on each subpage.

Company, name, e-mail address and telephone, date and time of receipt of data.
We process data only if the website visitor enters it in the contact form or subscribes to receive e-news.

About subscribers to the application or the subscribers’ contact persons

Company, name, e-mail address and telephone, date of conclusion and termination of the subscription contract, possible communication between Intera d.o.o. and to the subscriber or the subscriber’s contact person, data on possible complaints or requests, data on the use of the application (dates and times of logging in and out of the application), the number of licences for using the application.

About test users of the application

Company, name, e-mail address and phone number, date of start of use and date of termination of use of the application, date of conclusion of the subscription contract (if one exists), possible communication between Intera d.o.o. and to the client or the client’s contact person, information about any complaints or claims.

About registrants for events

Company, name, email address and phone number, event the individual registered for, whether or not they attended the event

About physical persons whose personal data are entered into the application by subscribers or test users of the application

Intera d.o.o. as a contractual processor in the application, it stores and enables subscribers and test users of the application to enter, change and delete data. Intera d.o.o. has no influence on what and which data is entered into the application by subscribers and test users and has no vested interest in this data. It does not look into this data, except in exceptional cases, at the request or request of the client, when this is necessary to provide technical support to the client or to enter data into the application. Given that the application is by its very nature a CRM system, the typical data entered into the application are the first and last names and contact information of buyers, potential buyers (leads) or their contact persons.

For what purposes we process personal data

The purpose of collecting and further processing personal data on the website and in the application depends on which individuals are involved. In the following, we explain the purposes for individual categories of individuals.

Website visitors

Data that is recorded automatically: enabling the operation of the website, prevention, detection and prosecution of abuses, basic analytics of the use of the website.

Communication with the user who filled out the contact form on the website.
Sending emails with a presentation of Intera d.o.o.’s offers and services. to those users who subscribed to receive e-news. You can unsubscribe at any time.

Entry or provision of personal data on the website is voluntary, except for data that is collected (recorded automatically).

Subscribers to the application or contact persons of the subscribers

Conclusion and fulfilment of the subscription contract; creating a user account and enabling the use of the application; communication with the client, including providing support and assistance; invoicing and invoicing services; resolution of objections and complaints; statistical monitoring of the use of the application for the purpose of its improvement and upgrades.

Test users of the application

Creating a user account and enabling the use of the application; communication with the client; statistical monitoring of the use of the application for the purpose of its improvement and
upgrades.

Signed up for events

Organization of events; communication regarding participation; attendance monitoring; verification of participant satisfaction; sending presentations and other materials related to the event.

Physical persons whose personal data are entered into the application by subscribers or test users of the application

Implementation of the subscription agreement by providing the possibility for subscribers to process personal data for their own purposes in the application. It also includes access to personal data on the part of Intera d.o.o., when this is necessary at the explicit request of the client for the provision of help and support services or for entering data into the application.

Intera d.o.o. in relation to this personal data, it acts in the role of contractual processor, and the client in the role of controller, which means that the purposes of personal data processing are determined by the client.

Legal basis for processing personal data

The legal basis for processing personal data depends on which personal data or category of individuals it is. Details are given below.

Website visitors

Information recorded automatically: legitimate interest of Intera d.o.o. ((1. (f) paragraph of Article 6 GDPR).

Communication via the contact form: pre-contractual relationship (when an individual is interested in concluding a subscription contract) (paragraph 1 (b) of Article 6 GDPR); legitimate interest of Intera d.o.o. (when it comes to other types of communication) (paragraph 1 (f) of Article 6 GDPR).

Sending emails: personal consent of the individual (paragraph 1 (a) of Article 6 GDPR).

Subscribers to the application or contact persons of the subscribers

Fulfilment of the concluded contract (paragraph 1 (b) of Article 6 GDPR).

Statistical monitoring of the use of the application for the purpose of its improvement and upgrades: the legitimate interest of Intera d.o.o. (1. (f) paragraph of Article 6 GDPR).

Test users of the application

Pre-contractual relationship between Intera d.o.o. and users (paragraph 1 (b) of Article 6 GDPR).

Statistical monitoring of the use of the application for the purpose of its improvement and upgrades: the legitimate interest of Intera d.o.o. (1. (f) paragraph of Article 6 GDPR).

Signed up for events

Fulfilment of the concluded contract (paragraph 1 (b) of Article 6 GDPR).

Checking the satisfaction of participants: the legitimate interest of Intera d.o.o. (1. (f) paragraph of Article 6 GDPR).

Physical persons whose personal data are entered into the application by subscribers or test users of the application

The legal basis is the contract concluded between Intera d.o.o. and subscribers who enter personal data of individuals into the application (Article 28 GDPR).

Personal data retention period

The provided personal data will be stored and used only as long as it is necessary to achieve the purpose for which it was processed. After fulfilling the processing purpose, we will delete your personal data or block access to them.

You can request that we stop using your personal information for direct marketing purposes. In this case, we will appropriately prevent the use of your personal data for direct marketing purposes within 30 days and notify you accordingly.

The specific retention periods for personal data are different depending on the category of individuals to whom they relate, and are listed below.

Website visitors

Data recorded automatically: 5 years.

Communication via the contact form: 5 years from the (last) communication.

Sending emails: until cancelled.

Subscribers to the application or contact persons of the subscribers

5 years from the termination of the subscription relationship.

Test users of the application

1 year from the end of the test period (if no subscription contract was concluded)

Signed up for events

5 years from participation in the event.

5 years until the application, if the individual did not participate in the event for which he applied.

Physical persons whose personal data are entered into the application by subscribers or test users of the application

The storage time is determined by the client and Intera d.o.o. it has no effect on it.

After termination of use of the application by the client Intera d.o.o. allows the subscriber to export all the data he entered into the application within 30 days of the termination of use, and then Intera d.o.o. effectively and permanently deletes any copies of this data from the application. If the client has not settled all obligations to Intera d.o.o., the data is not exported, Intera d.o.o. However, the data is effectively and permanently deleted from the application after the subscriber has been warned about it.

How we protect your personal data

We always keep only absolutely necessary data. The website and application are hosted on a secure web server and undergo regular security checks.

We only use your information for the purposes stated in this policy and do not market or pass it on to third parties.

We will use your e-mail address exclusively for sending our e-news until you have unsubscribed from receiving it and will not pass it on to third parties, except for contractual partners, if this is necessary to carry out the distribution of e-news.

Who can access your personal data

At Intera d.o.o. we ensure that access to personal data is as limited as possible and that only those persons who need it for the fulfilment of their work tasks and duties can access it.

Personal data can be accessed by employees and contractual partners of Intera d.o.o., who take care of marketing and sales as well as communication with clients and test users.

The website and application are installed on servers owned by Intera d.o.o., but they are physically located on the premises of an external colocation provider. The external provider has no right or possibility to access the personal data located on the servers, but the fact that the servers are located on its premises and under its control poses a certain risk to the security of personal data. This risk and the colocation provider’s concern for data security Intera d.o.o. governed by the contract with the co-location provider.

In exceptional cases, in accordance with the law, we may forward your personal data to state and security authorities, if they make an official request for the transfer of personal data, and they must also state the legal basis for their request.

The right to request from Intera d.o.o., as the manager of personal data, at any time:

• Access to personal data and the following information:
  • • processing purposes,
    • types of personal data, users or categories of users to whom personal data has been or will be disclosed, in particular users in third countries or international organisations,
    • the intended period of retention of personal data or, if this is not possible, the criteria used to determine this period,
    • the existence of automated decision-making, including the creation of profiles, 
    • the reasons for it as well as the meaning and intended consequences of such processing for the individual.
• One (free) copy of personal data in .doc or .xls format (if the request is made by electronic means of communication and I do not request otherwise, the copy will be provided in electronic form). For additional copies that I request, the controller may charge a reasonable fee, taking account of the costs.
• Correction of inaccurate personal data.
• Limitation of processing when:
  • • I dispute the accuracy of the personal data, namely for the period that allows the administrator to check the accuracy of the personal data,
    • the processing is illegal and I object to the deletion of personal data and instead request the restriction of their use,
    • the controller no longer needs the personal data for processing purposes, but I need them to assert, implement or defend legal claims.
• Deletion of all personal data (right to be forgotten), if the assumptions from Article 17 of the General Data Protection Regulation are met, and especially in the case when I revoke my consent to the processing of personal data.
• Cessation of the use of personal data for direct marketing purposes, including profiling.
  That a decision based solely on automated processing, including the creation of profiles, which has legal effects in relation to me or has a significant impact on me in a similar way, does not apply to me, if the assumptions from Article 22 of the General Data Protection Regulation are met.
• Unsubscribe from receiving emails by clicking on the link in the received message or by sending a request via email to [email protected].

The right to file a complaint against the controller with the Information Commissioner

If I believe that the processing of my personal data violates the General Data Protection Regulation (GDPR) or legislation, I can file a complaint with the Information Commissioner, Dunajska cesta 22, 1000 Ljubljana, www.ip-rs.si, gp.ip@ip-rs.

Procedure for exercising rights

I am informed that I can address all the above-mentioned requests, which concern the exercise of rights in relation to personal data, in writing to the controller, namely to the email address [email protected].

I am informed that for the purposes of reliable identification, in the case of exercising rights in relation to personal data, the administrator may request additional information from me, and may refuse to take action only if it proves that it cannot reliably identify me.

I am informed that the controller must respond to my request, with which I exercise my rights in relation to the above-mentioned personal data, no later than one month after receiving the request.

Links to third party websites

Online content on the website and in the application may contain links to the websites of third-party providers that have their own personal data protection policy. Intera d.o.o. has no influence on these policies and does not guarantee the operation, security and activities on the websites of such connected providers.

Contact and exercise of rights in relation to personal data

If you would like additional clarifications regarding the personal data protection policy at Intera d.o.o. or if you have any questions regarding the processing of personal data or privacy protection, you can write to us at [email protected].

This policy is valid from 5/15/2018. This policy was last modified on 4/24/2024.